Refund Policy
Last updated: October 4, 2026
Summary
Within 48 hours of payment, if you have not used the scanner → full refund.
Within 7 days of payment → refund of the unused days of your plan.
After 7 days → no refund.
In every case we deduct the network fee and the value of rewards already paid out because of that purchase (see below).
1. How much you get back
- Within 48 hours, not used: the amount you paid, less deductions. “Not used” means you have not signed in to the scanner since the plan started.
- Within 7 days: the amount you paid × (unused days ÷ total days in the plan), less deductions.
- After 7 days: no refund, except where the law requires one.
2. What we deduct
- Network fee for sending the refund.
- Rewards credited to you for that purchase (FLWR rewards), valued in USDT at the time they were credited.
- Referral and rollup rewards already paid out to other members because of that purchase, valued in USDT at the time they were paid.
If the deductions are equal to or more than the refund amount, no refund is payable. Any rewards for that purchase that have not yet been sent are cancelled.
3. Not refundable
- Event or promotional coupons and plans bought with them.
- Accounts suspended or closed for breaking our Terms (for example, account sharing or reward abuse).
- Payments sent to the wrong address or network, or in the wrong token or amount, that we cannot recover.
4. How to ask for a refund
- Email support@flowread.app from the email on your account, with your order ID and the payment transaction hash.
- Give a self-custody wallet address on the same network you paid with. We do not refund to exchange deposit addresses, and we may need to verify the wallet.
- We reply within 3 business days and send approved refunds in USDT within 14 days. Your access ends when the refund is approved.